We're responsible for building-----we're responsible for manufacturing-----we're responsible for training
Get expert assistance anytime — from remote troubleshooting to on-site service and lifetime software updates, we ensure your machines operate at peak performance.
In our cooperation with global customers, we are well aware that what we deliver is not only the equipment itself, but also the overall management capabilities of project cycle, quality, collaboration and risk control. We use visual process management and lean manufacturing system to ensure that each equipment is delivered on time, with high quality and stability.
Each stage of the production process—from raw material sourcing to parts machining, system assembly, and function testing—is documented with timestamped photos and videos.
You’ll receive regular updates via your preferred channel (email, WhatsApp, cloud drive), ensuring full transparency.
We operate a large, self-owned machining workshop equipped with gantry machining centers, CNC floor-type boring machines, and other high-end equipment—enabling independent production of machine beds and structural parts from start to finish. Assembly accuracy is controlled to ±0.05 mm, allowing rapid R&D iteration and lifetime accessory support.
We have an experienced overseas after-sales team. For any fault, we respond within 1 hour and arrive within 48 hours to resolve it. Each device has a uniquely coded user profile, enabling lifelong tracking and free software upgrades.
From the beginning of our cooperation, we have been committed to providing customers with professional, customized, and quantifiable early support services to help them quickly identify needs, reduce procurement risks, and improve procurement efficiency.
The technical team will provide customers with free proofing, so that customers can intuitively understand the performance and processing effects of the equipment, so as to better evaluate whether the equipment meets their needs.
We can provide personalized services from equipment selection to production line integration according to the needs of different industries, and design the most suitable solution for customers based on their production requirements, workpiece characteristics, etc.
Publicly commit to providing video records of the entire machine processing process to allow customers to understand the product production process, increase transparency and customer trust.
We know that equipment delivery is not the end of service, but the starting point of a cooperative relationship. We provide global customers with a quick response and continuous support after-sales guarantee system.
1-year full machine warranty. Lifetime technical support from our expert engineers. Each machine is fully tested before delivery
Our engineers can visit your site for commissioning. We provide comprehensive user training on operation, maintenance, and troubleshooting.
Issues are responded to within 24 hours. Remote diagnosis via video or online tools for faster resolution.
Whether you're upgrading an existing line or starting a new project, STON will customize a CNC solution for your production.
